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Documentation›Meta Agent›The Meta agent in yourang.ai

Meta Agent

The Meta agent in yourang.ai

What the Meta agent does, what you need to switch it on, and how this section of the guide is organised.

The Meta agent brings yourang.ai's conversational intelligence to Instagram and Facebook: it replies automatically to direct messages (DMs), responds to comments under your posts and moderates the public conversation, in your business's tone of voice, around the clock.

In one line

It is an AI agent of type “Meta”: it uses the same brain as your voice assistant (the same business information, the same uploaded documents), but it writes on your social channels instead of speaking on the phone. It takes a few minutes to set up and then works on its own.

Why an agent on Instagram and Facebook

  • Your customers are already there. More and more requests about prices, availability and bookings arrive by DM or in the comments, not by phone. The Meta agent captures these opportunities instead of leaving them unanswered.
  • Instant replies. A message left unanswered for hours is a customer looking elsewhere. The agent replies within seconds, at any hour.
  • Comments under control. Public questions under a post get a useful answer; clearly abusive or spammy comments can be hidden automatically, protecting your profile's image.
  • The same brain as your voice assistant. The agent draws on the same information you gave the platform (hours, services, price lists, procedures) so it answers consistently on every channel.
  • It replies in the customer's language. It detects the language of the last message received and answers in that language, even when your documents are written in another one.

What the Meta agent handles

  • Instagram direct messages. It replies to DMs received on your Instagram professional account.
  • Facebook Messenger messages. It replies to messages received on your Facebook Page.
  • Comments. It replies publicly to comments under your posts and, if you want, hides abusive ones.
  • Unified inbox. Every conversation, automated or handled by a person, is collected in a single mailbox you can browse from the dashboard.

What it does NOT do

The Meta agent does not make calls, does not transfer calls, does not take bookings or orders on its own and does not answer stories or comments on paid ads. Those need the voice assistant or a workflow.

What you need to switch it on

  1. A Plus or Enterprise plan. The Meta agent is included only in the paid Plus and Enterprise plans. On a Free, Pro or trial plan it is unavailable: the dashboard shows a padlock with an invitation to upgrade.
  2. A Facebook Page and a professional Instagram profile. They must be linked to each other and administered by you. It is all explained in “Prepare your Meta accounts”.
  3. The Meta integration connected. You connect it once, from the Integrations section. Until it is active you cannot even create the agent: the “Meta” card in the creation flow stays disabled.

Beta feature

The Meta agent is marked as “Beta”: it is fully usable, but some capabilities are still evolving and behaviour may change with updates. In the inbox, voice messages and images are marked as “Coming soon”.

How it works, in four steps

  1. 1

    You prepare your Meta accounts

    You set up your Facebook Page and Instagram profile once (professional account, link, message access). It is all explained in “Prepare your Meta accounts”.

  2. 2

    You connect the accounts to yourang.ai

    From the Integrations section press “Connect” on the Meta card and authorise access. You do this only once.

  3. 3

    You create and configure the Meta agent

    You create an agent of type Meta, give it a name, write the instructions for messages and for comments and decide how it should behave. Then you switch it on.

  4. 4

    The agent replies and you watch from the inbox

    From that moment every DM or comment is handled automatically. You follow everything from the inbox and take over a conversation whenever you want.

The pages in this section

Prepare your Meta accounts
Facebook Page, professional Instagram, linking and message access.
Connect Instagram and Facebook
Connecting the integration, one click at a time.
Create the Meta agent
Pick the type, name it and decide how to treat comments.
Configure the agent
Activation, DM reply mode, reply delay, transcripts.
Direct messages
First message, variables and instructions for DMs.
Comments and moderation
Public replies, moderation rules, what gets hidden.
Meta agent tools
Knowledge base, catalogue, external tools and MCP.
Inbox and takeover
Follow conversations and answer yourself when needed.
Meta in workflows
Triggers, agent node and actions for custom automations.
Plans, interactions and limits
How many interactions each plan includes and what consumes them.
Troubleshooting
What to do when the agent stays silent or picks the wrong channel.

Where to start

Follow the pages in the order they are listed: first “Prepare your Meta accounts”, then “Connect Instagram and Facebook”, then create and configure the agent. Each page walks you through step by step.

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